Discord CommunitySubmit a deletion request here. The website creates a private support ticket; it does not connect to a game server or delete an account automatically.
Submit an account deletion request
After submission, support will contact you through the email address below and verify control of a sign-in method already linked to the account before any irreversible action.
How we verify deletion
We only delete an account after separately verifying control of a sign-in method already linked to that same Jackpot Rivals account. The public website never receives game-server credentials, never creates a game account, and never sends deletion traffic directly to the Canada or Singapore Nakama service.
If your account is a pure Guest account with no linked email, Google, or Apple sign-in, use the deletion control inside the game while you are still signed in. A Guest account cannot be safely verified from this website after the game has been removed.
What deletion means
When the verified request is completed, we permanently delete the game account and associated game data, including progress, inventory, virtual currency, account settings, and server-side gameplay records. You will lose access to those items and may not be able to recover them.
We may retain limited information only where necessary for security, fraud prevention, transaction reconciliation, dispute resolution, or legal compliance. We restrict retained information to those purposes and remove it when it is no longer required. See our Privacy Policy for more details.
Guest-only accounts
If your account is a pure Guest account with no linked email, Google, or Apple sign-in, use the deletion control inside the game while you are still signed in. A Guest account cannot be safely verified from this website after the game has been removed.